FAQS

Jackson Frames source the highest quality components for its frames. All frames feature:

Premium solid wood moulding, sourced from around the world or Australian made aluminium, acid free backing paper, to protect and conserve your degree, acid free premium mat board bevel cut in our factory on a computerised mat cutter, acid free foam core board, non-reflective glass with ultra violet light protection, unless acrylic is preferred.

If you are not completely satisfied with your frame we will replace it at no charge to you or offer a full refund. All you have to do is notify us within 30 days of receiving your frame.

We will replace any damaged frames unconditionally and immediately - In the unlikely event a frame or plaque is damaged during transit, Jackson Frames will replace the product at no cost to you. Contact us within 14 days of receiving your frame.

All frames are packaged for transit in a dust free environment. Each is individually wrapped in bubble wrap and recycled paper, then secured in an A grade strength cardboard box.

Delivery is made via Australia Post. A direct courier service is available for an additional cost.

Delivery Australia wide costs $15.00 per single frame parcel. International prices will vary from country to country. A price will be provided when ordering.

The parcel will be returned to our factory and we will contact you to make arrangements regarding delivery. In some cases, additional delivery charges may apply.

For frames, once the order is placed we will manufacture and dispatch within 5 working days. During graduation and/or heavy production periods, this time may extend, you will be informed of any delays at the time of ordering. Plaque orders placed at the time of graduation will take between 4- 6 weeks for delivery.

A framing kit will be provided with your frame. Should you misplace this, the instructions can be downloaded as a PDF.

In most cases, your learning institution will distribute information. Please feel free to contact us if you have any questions.

A double mat is a combination of two different mat boards, in different colours. The top mat is the main colour, the bottom mat is a complementary colour to give an enhanced appearance to your framed degree. Double mats are also available with the university emblem incorporated into the design.

We suggest you hang your degree out of direct sunlight, as some inks may fade over time even with UV protection.

Following are 4 simple steps to framing your own degree. Should you require more detailed information, download our framing guide
1. Remove backing by lifting metal tabs and removing matboard
2. Place invisible tape at the top back of the testamur
3. Place mat squarely over testamur
4. Return to frame, replace backing and push tabs down to secure

In most cases, we hold stock of popular lines to ensure customers can match frames as they attain more qualifications.

We are happy to have you visit the factory and talk to you in person about your framing requirements; however we don’t have full showroom facilities. It is a good idea to contact us, as we don’t want to miss you.

Your payment will be processed once your order has been made and is ready to be dispatched.

The charge will appear on your credit card statement as Jackson Frames pty ltd, Mona Vale.